Introduction
One Point Mentors
Last Updated: 22 October 2026
One Point Mentors (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, submit an enquiry, or use our academic mentoring services.
We aim to handle personal data transparently and in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the rules applicable to our services.
Personal Data We Collect
Depending on how you interact with us, we may collect:
• Contact information: Name, phone number, email address, and location.
• Academic information: Course, institution, subject, specialisation, academic requirements, and mentoring preferences.
• Communication information: Enquiries, messages, feedback, and service-related correspondence.
• Transaction information: Payment status, transaction references, and billing details, where applicable.
• Technical information: IP address, browser details, device information, cookies, and website usage data, where collected.
Please avoid sharing unnecessary sensitive or confidential information when submitting an enquiry.
Purposes of Data Collection
We collect and use personal data for specified and legitimate purposes, including:
• Responding to enquiries and providing information about our services.
• Understanding your academic requirements and arranging appropriate mentoring support.
• Coordinating communications between learners and relevant mentors.
• Processing payments and maintaining business records.
• Improving our website, services, and user experience.
• Preventing fraud, addressing complaints, and complying with applicable legal obligations.
Where consent is required, we will seek it in the manner prescribed by applicable law.
Consent and Your Choices
Where we rely on consent to process your personal data, we will explain the relevant purpose and request consent as required by law.
You may withdraw consent through the contact details provided in this policy. Withdrawal will not affect processing already lawfully undertaken, and we may retain or process certain information where another lawful basis or legal obligation permits or requires it.
We will provide applicable consent and privacy notices separately from general website information where required.
Academic Mentoring and Confidentiality
One Point Mentors provides academic mentoring and guidance. We do not offer to write assignments, dissertations, projects, or other academic work on behalf of learners.
Information and academic materials shared for mentoring purposes will be used to understand requirements and facilitate appropriate guidance. Access will be limited to authorised persons who reasonably need the information for the relevant service, subject to applicable law.
We do not intend to publish your academic materials or disclose them publicly without appropriate authorisation or another lawful basis.
Sharing of Personal Data
We do not sell your personal data.
Where necessary for the purposes described in this policy, we may share relevant information with:
• Mentors assigned to support your academic requirements.
• Payment processors and financial service providers.
• Website hosting, communication, analytics, and technical service providers.
• Legal, regulatory, or governmental authorities where disclosure is required or permitted by law.
We aim to limit disclosures to the information reasonably necessary for the relevant purpose and to use appropriate safeguards when engaging service providers.
Data Security
We will implement reasonable technical and organisational measures appropriate to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access restrictions, secure service providers, appropriate staff practices, and safeguards for electronic communications.
If a personal data breach occurs, we will take appropriate steps to investigate, contain, and address it and provide notifications as required by applicable law.
Data Retention and Deletion
We will retain personal data only for as long as reasonably necessary for the stated purposes, unless a longer retention period is required or permitted by applicable law.
When personal data is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to legal, accounting, dispute-resolution, and other applicable retention requirements.
Your Rights
Subject to the provisions of applicable law and the relevant commencement dates, you may have the right to:
• Obtain information about the personal data we process.
• Request correction or updating of inaccurate or incomplete personal data.
• Request erasure of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding our handling of personal data.
• Nominate another person to exercise applicable rights in the circumstances permitted by law.
To exercise a right or raise a privacy concern, please contact us using the details below. We may request reasonable information to verify your identity before acting on a request.
Grievances and Privacy Complaints
For questions, complaints, or requests concerning personal data, please contact our designated privacy or grievance contact:
Organisation: One Point service solutions India pvt ltd
Email: 1ptsoln@gmail.com
Registered Address: 19/20 Bhim Singh Complex main Tajpur road Delhi 11004
We will review and respond to requests within the timelines prescribed by applicable law.
Where a complaint remains unresolved, you may have the right to approach the competent authority under the applicable legal framework.
Cookies and Third-Party Services
Our website may use cookies and similar technologies to support essential functions, measure traffic, and improve performance. You can manage cookies through your browser settings and any consent controls provided on our website.
Third-party websites and services may have their own privacy policies. We encourage you to review those policies before sharing personal data with them.
Children’s Personal Data
Our services are primarily designed for working professionals and adult learners. Where our services involve a child, we will comply with applicable legal requirements concerning children’s personal data, including parental consent and restrictions on processing where required.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices, or applicable law. The revised policy will be published on this page with an updated date. Where required, we will provide additional notice or seek consent for changes in our processing practices.
Contact Us
For any questions about this Privacy Policy or our handling of personal data, please contact:
One Point Mentors
Email: support@onepointmentors.com
Website: www.onepointmentors.com
Address: same as above but e address all queries online , no office visit is required.
Disclaimer – we do just help you in your academic journey , we request you not to approach for anything that is not legal to do.